ORIENTAL EXPRESS Frequently Asked Questions:
Cleaning and Repair Prices
How much is the cost of cleaning?
Oriental and specialty rugs are all unique. We price them acording to 5 factors:
- Is it hand knotted or machine made
- Is it made of silk, wool, cotton or a synthetic fiber
- Is it vegetable or chrome dye
- Is the rug lightly or heavy soil and pet stained
- Is it to be picked up or will you drop it off at our location
- CALL for free estimate! 702.798.8823
What is the cost of doing rug repairs?
There is no set price for doing repair as it depends on the extent and type of damage as well as the type of rug you have. We will be happy to provide a free repair estimate for your rug.
Call for a free estimate 702.798.8823
What is the cost of fine fabric cleaning?
Each situation is unique. With our years of experience cleaning the finest fabrics, you can feel assured we offer the best professional care. We will be happy to provide a free estimate for your beautiful fabrics.
Call for a free estimate 702.798.8823
How long will it take to get my rug back?
It takes between 5 to 10 business days, however it can be as few as 2 days* if you drop off at our location. Please note: *some restrictions apply.
Do I need to remove furniture off my rug prior to arrival?
We will gladly move most furniture pieces to safely retrieve your rug: however, some particularly heavy pieces, such as a pool table or credenza, need to be moved prior to our arrival. We also request you to remove all small breakable items from the tops of all furniture that will need to be moved.
Do you charge for furniture moving?
PLEASE NOTE: We are not in the furniture moving business nor are we responsible for any breakage of furniture, lamps, vases, pictures, mirrors, electronics, etc. that we are asked to move, but we will include an additional charge for moving furniture at your request .
I live in another state. Can you clean and repair my rugs?
YES! We make it easy to have your rugs cleaned. Call or e-mail us to make arrangements.
Can you store my rugs after cleaning?
YES! We can store your rugs free of charge for 1 month from invoice date. We charge $15 per rug monthly.
I am moving. Can you deliver my rug to a new address?
Yes! We can deliver to your new address in our service area. We can also arrange for shipment.
Do you have insurance for my rugs when they are picked up and stored in your facility?
Yes. Our insurance covers your property, when it is entrusted to us for cleaning, repair or storage.
How much do you charge to pick up and deliver my rug?
Our pick up and delivery service is free in the Las Vegas and Henderson area with a minumum order of $250.
Can I deliver my rug to your location?
Yes. We are open all day Monday thru Friday, 8:00 am – 5:00 pm. We can receive rugs on Saturdays by appointment only. You will recive 15% discount when you bring your rug in.
What type of training do you have?
Since 1980 we have studied the best master craftsmen in Oriental rug cleaning and repair. We are certified by IICRC for fine fabric care and exotic animal skin cleaning. We also have developed our own secrets of restoring priceless rugs that have been damaged. We are certified by the Auserehlian School as Master Rug Specialists.
How long have you been in business?
We have been in busines since 1980. We have two generations of experience. Our reputation speaks for itself. Just read our TESTIMONIAL BOOK on our Resources page!
Do you guarantee pet odor and stain removal?
Yes! We give a 100% pet odor removal guarantee!
No! We do not guarantee pet stain removal, as the urine may have bleached or changed the color of the rug and cleaning can never restore color loss.
Do you guarantee stain removal?
If a stain has not affected the fiber permanently, we have a much higher chance to remove it. Please call as soon as you notice the stain – removing it early increases the chance of success!